Ordering information

Please read the following information before downloading a product, purchasing a licence, or requesting a registration key.

By downloading a product, purchasing a licence, or requesting a registration key, you are agreeing to the following terms and conditions. In particular, please note that our products are copyright protected and subject to a licence agreement.

Licence agreement

When you download, purchase a licence for, or request a registration key for one of our software products, you are agreeing to the licence conditions for the use of that software.

There are two types of licence, with corresponding types of registration key:

Evaluation
For a single user on a single machine. This type of licence is free, but is valid for 3 days only. Unless otherwise stated in the product description, an evaluation licence/key allows use of all features of the software. Each customer will be granted only one evaluation period for each product.
Full
Also for a single user on a single machine, but allows use for an unlimited period.

For more information see the full terms of our licence agreement.

Payment

Payment is by PayPal account, or by credit/debit card using the PayPal secure server. If you do not have a suitable account/card, please email us at to make other arrangements.

VAT

Sales to EC (European Community) countries are subject to VAT (Value Added Tax).

Sales to countries outside the EC are not subject to VAT, but may be subject to other local taxes. It is your responsibility to pay any such taxes.

If you are ordering from the UK, or you are ordering from another EC country and you are not registered for VAT, then VAT at 20% will be added to the price of your purchase.

If you are registered for VAT in an EC country other than the UK, no VAT will be added to the price of your purchase, and you will be responsible for accounting for the VAT.

Our VAT Registration Number is GB 461 8545 32.

Delivery

Delivery of our products is electronic. The programs themselves can be downloaded from our products page. Licence numbers are delivered by email - see Licence purchase. Registration keys are also delivered by email - see Register a product.

Privacy

The only information that we collect about you is what you provide during the ordering/registration procedure.

We use this information only for the purpose of processing your orders, and, if you have asked us to, for sending you news of updates and new products.

We do not pass your personal data on to any third party, except for the purpose of processing your order.











Requesting a registration key

When you are requesting a registration key, you will have to supply the following information on the registration form:

User name

You should enter the full name of the person who will be using the program.

You must enter here exactly the same user name as you entered into the registration dialog of the program.

Company name

You should enter the name of your company. If you are a private individual, enter 'None'.

You must enter here exactly the same company name as you entered into the registration dialog of the program.

Product ID

Download and run the program, and enter your user name and company name in the program's registration dialog. A 'Product ID' will be displayed in the registration dialog - you should enter this Product ID here.

Note that the Product ID is generated using the user and company names, so you must enter exactly the same names here as you entered in the program's registration dialog.

Product IDs

Enter the Product IDs for the users/machines that you want to upgrade, one per line. The product ID is displayed in the registration dialog when you run the new version of the program.

Licence number

Enter the licence number that was sent to you when you purchased the licence. Each licence number can be used only once to register a product.

No licence number is required when requesting an evaluation key.

Email

Enter the email address that the registration key should be sent to.

Please note that we do not deliver keys to "free" email addresses on hosts such as gmail.com, hotmail.com or yahoo.com.

If you do not have an appropriate email address, you can contact us at to arrange sending the key by ordinary mail.











Purchasing a licence

When you are purchasing a licence, you will have to supply the following information on the purchase form:

Product

Select the product that you want to purchase a licence (or licences) for.

Number of licences

Enter the number of licences that you want to purchase. You will need a licence for each user on each machine that you want use the program on. You may purchase up to 999 licences at a time.

You will be provided with a unique licence number for each licence that you purchase.

Email

Enter the email address to which the licence numbers and invoice should be sent.

Please note that we do not deliver licence numbers to "free" email addresses on hosts such as hotmail.com or yahoo.com.

If you do not have an appropriate email address, you can contact us at to arrange sending the licence numbers by ordinary mail.

Your reference

Enter a reference (e.g. Purchase Order number) that you want to appear in the invoice and emails that we send to you.

Name and address

Enter your name, company and address, as they should appear on the invoice.

Country

Select the country that the licence numbers are to be delivered to. This information is needed for tax purposes.

VAT number

If you are ordering from a country outside the EC (European Community), leave this field empty.

If you are registered for VAT in an EC country other than the UK, you must enter your VAT number. The number will be checked for validity at VIES.

See also the notes about VAT.