1. In the Install Pack - Customer Obligations: "Asbestos - customer to arrange asbestos test and notify us on outcome: Soffit".
• The soffit should not be relevant since, as we understand it there is no direct work to be done on it: the heat pump pipes will be going through the brickwork to get to the airing cupboard, not through the soffit. The only issue that we know of is that the boiler flue may be made of asbestos cement.
• Will Octopus will be arranging any relevant asbestos testing (as suggested by "If necessary, asbestos testing is included in your quote. But if we find asbestos, we are unable to remove it for you, instead we will put you in touch with someone who can" in Your Heat Pump questions, answered)?
2. In the Install Pack - Customer Obligations: "Shower Pump - customer aware shower pump will be disconnected".
• Will Octopus be disconnecting the shower pump?
3. In the Install Pack - Custom Obligations: "Plumbing for new radiator in family room".
• Can you confirm that Octopus will be supplying and fitting the new radiator, but we will be installing the pipework for it?
4. In the Install Pack - Key Facts: It is pointed out that Octopus cannot accurately predict the performance of the system, so we may find that some rooms are not warm enough and we need an extra radiator or larger radiator.
• What is the procedure in this instance? If we were to add a radiator, would it invalidate the warranty or violate the contract?
5. In the Terms and Conditions 7.4.5: "you shall ensure the product is connected to a stable internet connection at all times". We obviously cannot guarantee this since many parts of the connection are beyond our control.
• Can you confirm that normal operation of the heat pump does not require an internet connection?
6. In the Terms & Conditions 7.4.5, 10.3 and 10.5 we are required to provide access through our firewall for Octopus to monitor and control the heat pump, even if we are not on one of Octopus's smart tariffs.
• What is the term of the contract? Is it for the installation period, for the warranty period, while we are on Octopus's service plan, or indefinitely?
• What is the procedure if we need to terminate the contract - for example if we have to move and the buyer does not want the heat pump?
• Are we expected to leave our firewall open continuously and indefinitely?
7. What antifreeze protection for the heat pump will Octopus be installing: glycol, antifreeze valves, or neither?

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